Common questions
The things people ask, answered plainly
It ships in a plain box with no branding and no product name, from a neutral sender. Nothing on the outside says what's inside.
For whoever wants them. We describe what a product does, not who should use it. Measurements and specs are on every product page, so you can judge the fit yourself.
Anything that touches skin is medical-grade silicone and ABS, phthalate-free, and meets UK and EU safety rules. Write to us if you want the test details.
Wash with warm water and a mild, alcohol-free cleanser before and after each use. Dry it fully, then keep it in the pouch, away from direct sunlight.
Two years on powered products, valid with proof of purchase. If something goes wrong, write to us and we'll repair or replace it.
You have 14 days to change your mind — a UK statutory right. For hygiene, a product can't come back once the seal is broken, unless it's faulty. Apparel can be returned unworn with labels on.
No. Your photo goes straight to the generation service and is not stored on our servers. The link to the generated image stays in our job records. Five try-ons per IP address per day.
Order here for delivery to a UK address. Some UK stockists carry OHVAL too — write and we'll point you to the nearest.