Frequently asked questions
About shopping, delivery, product care and aftercare.
Yes. All orders are shipped in plain, opaque outer packaging that does not reveal the contents. No product names or sensitive product information are shown on the outside, and the shipping label only includes the information required for delivery. Individual product packaging may vary. Some items come in a dedicated retail box, while others use OHVAL Minimal Packaging, such as a drawstring pouch or clear protective bag, without a separate retail box. The packaging type will be stated on the relevant product page. Regardless of the packaging type, every item is carefully protected before dispatch and packed for secure, discreet delivery.
OHVAL is for adults aged 18 and over. We don’t define products by who we think should use them. Choose based on function, size, materials and what feels right for you.
Materials vary by product. Key materials are clearly listed on each product page, and we review supplier specifications and relevant safety documentation before products are listed. If you have an allergy or sensitivity to any material, or would like more information about a specific product, please contact us before purchasing.
Cleaning and care will vary depending on the product and material, so please follow the instructions provided on the product page or in the product manual. Intimate products should be cleaned as directed before and after use, then stored only once completely dry. Unless a product is specifically marked as suitable for immersion, do not fully submerge powered products in water. For clothing and intimate apparel, please follow the care label.
If your product is faulty, damaged or not as described, please contact OHVAL with your order details. We’ll review the issue and arrange the appropriate next steps in line with your statutory consumer rights.
For items that are eligible for return, you can contact us within 14 days of receiving your order to request a cancellation and return. Items should be unused, in their original condition, and returned with their original packaging, accessories and relevant tags. For health and hygiene reasons, some intimate products are supplied with a hygiene seal. If the hygiene seal or sealed packaging has been removed, broken or opened, we cannot accept a change-of-mind return. If an item is faulty, damaged, defective or not as described, please contact us even if it has been opened. These hygiene restrictions do not affect your statutory consumer rights. Please see our Returns Policy for full terms and return instructions.
AI Try-On is available as an optional feature on selected products. When you use it, the photo you upload is sent to a third-party AI image-generation provider to create your try-on result. OHVAL does not use your uploaded photo for marketing. For details about how images are processed, retained and shared with service providers, please see our Privacy Policy. AI-generated try-on images are for visual reference only. Actual fit, colour, proportions and appearance may vary. You can browse and purchase from OHVAL without using AI Try-On.
You can shop OHVAL directly through our official website. We currently use Royal Mail to deliver to valid UK postal addresses across England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and UK islands served by Royal Mail. Delivery may take a little longer to some remote areas. Available delivery options and eligibility will be confirmed at checkout.