Returns, Refunds & Exchanges

We want returns to be clear and straightforward. Because OHVAL sells intimate and hygiene-sensitive products, return conditions may differ depending on the product type and whether any hygiene seal remains intact.

0114-day cancellation period

For items that are eligible for return, you may notify OHVAL within 14 days of receiving your order that you wish to cancel, without giving a reason. After notifying us, please return the goods within the next 14 days.

02Hygiene-sealed products

For intimate products supplied sealed because they are not suitable for return for health protection or hygiene reasons, we cannot accept a change-of-mind return once the product hygiene seal or sealed packaging has been removed, broken or opened after delivery. Opening the outer delivery parcel does not affect this right; the relevant seal is the product's own hygiene seal.

03Clothing & intimate apparel

Clothing may be tried on only as reasonably necessary to check fit and appearance. It must not be washed, worn beyond fitting, marked or damaged. If intimate apparel is supplied with a hygiene seal, the seal must remain intact for a change-of-mind return. Please keep tags and original packaging where reasonably possible; a lawful deduction may be made if handling beyond reasonable inspection reduces the item's value.

04Faulty, damaged or incorrect items

If an item is faulty, arrives damaged, is not as described or is supplied incorrectly, please contact us as soon as possible. The hygiene restrictions above apply only to change-of-mind returns and do not affect your statutory consumer rights. Where the legal conditions are met, consumers generally have a 30-day short-term right to reject faulty goods; other remedies, including repair or replacement, may continue after that period.

05How to return

Before returning anything, contact us through the Contact page or at hello.ohval@gmail.com with your order number and the item(s) you wish to return. We will confirm the return address and next steps. Please do not send goods back before receiving the current return instructions.

06Return postage

For a change-of-mind return, you are responsible for return postage. If an item is faulty, arrives damaged or is sent in error and we ask for it to be returned, OHVAL will cover reasonable return postage. We recommend using a tracked service and keeping proof of postage.

07Refunds

Eligible refunds are processed within 14 days of us receiving the returned goods, or evidence that they have been sent back where applicable, and are returned to the original payment method. If an entire eligible order is cancelled, we refund standard outbound delivery; any extra cost for express or upgraded delivery is not refunded beyond the standard delivery amount.

08Exchanges

If you would like a different size, colour or product variation, please contact us. Exchanges are only available where the original item remains eligible for return and are subject to stock availability; any hygiene seal must remain intact. If the replacement is unavailable, we can refund an eligible return so you can place a new order.

09Your statutory rights

Nothing in this policy excludes, restricts or replaces your statutory consumer rights. OHVAL is operated by CIRCLE ON WATER LTD. Contact: hello.ohval@gmail.com.

10Model cancellation form

You do not have to use this form. Telling us clearly in any other way — an email in your own words is fine — cancels your order just as effectively. It is here because the Consumer Contracts Regulations 2013 require us to make it available to you. Copy it, fill it in and send it to hello.ohval@gmail.com.

(Complete and return this form only if you wish to withdraw from the contract.)

To CIRCLE ON WATER LTD (trading as OHVAL) — hello.ohval@gmail.com:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

Ordered on [*] / received on [*]:

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.

Legal basis: Consumer Contracts Regulations 2013 · Consumer Rights Act 2015

Last updated: 12 August 2026