Shipping policy
Every OHVAL order is dispatched from the United Kingdom in plain, unbranded packaging. This policy sets out where we deliver, what it costs, how long it takes and what happens when something goes wrong.
01Where we deliver
We deliver to any valid UK postal address in England, Scotland, Wales and Northern Ireland, including the Highlands and Islands. We do not deliver outside the United Kingdom at present. We cannot deliver to PO boxes.
02Delivery charges
UK delivery by Royal Mail Tracked 48 is £3.95. Delivery is free on orders of £80.00 or more, calculated on the value of the goods after any voucher discount has been applied. The charge is shown on the checkout page before you pay and is included in your order total. There are no other handling, packaging or surcharge fees.
03Dispatch
Orders are usually dispatched within one working day of payment clearing. Working days are Monday to Friday, excluding UK bank holidays. If an item turns out to be unavailable after you order, we will contact you and refund it in full rather than hold the rest of your order back.
04Delivery times
Royal Mail Tracked 48 aims to deliver within 2 to 3 working days of dispatch. That is an aim rather than a guarantee: remote areas, severe weather and peak periods can take longer. Unless we have agreed something different with you, we will deliver within 30 days of the order contract being formed.
05Tracking
Every parcel is tracked. We email you the tracking number when your order is dispatched, and you can follow the parcel on the carrier website. If you have an OHVAL account, your orders are also listed there.
06Discreet packaging
Orders are sent in plain outer packaging. Nothing on the outside of the parcel indicates what is inside, and no product name or imagery appears on the label. The sender shown is our registered company name, CIRCLE ON WATER LTD, not a product or brand description.
07Receiving your order
Our products are for adults aged 18 and over. Please give a delivery address where an adult can receive the parcel. If nobody is in, the carrier will follow its normal process — leaving the parcel with a neighbour or in a safe place, or leaving a card so you can rearrange delivery or collect from your local delivery office.
08Late or missing parcels
A tracked parcel is not treated as lost until 10 working days after its due delivery date. If your order has not arrived by then, contact us at hello.ohval@gmail.com with your order number and we will open a claim with the carrier and arrange a replacement or a full refund. Please also check with your neighbours and your local delivery office first, as parcels are often held there.
09Wrong addresses and refused parcels
We send parcels to the address you give at checkout, so please check it before you order. If you spot a mistake, email hello.ohval@gmail.com straight away — we can usually correct it before dispatch, but not after. Parcels returned to us because the address was wrong, or because they were not collected in time, can be resent once you have paid the delivery charge again.
10Damaged parcels
If your parcel arrives damaged, please keep the packaging and contact us at hello.ohval@gmail.com within 7 days with photographs of the parcel and its contents. Damaged and faulty goods are covered by our Returns policy and by your statutory rights, which this policy does not affect.
Last updated: 25 August 2026